General sales conditions

1. Information imposed by the law of confidence in the digital economy, subject of the site

www.lesfranjynes.com and designation of the parties this site is published by the company Les Franjynes, SASU with capital of € 20,000.00, registered in the Nice Trade and Companies Register under number 828 596 478, and whose head office is located at 20 rue Vernier 06000 Nice

The publisher can be contacted by telephone on 04 89 05 09 01 or via e-mail : contact@lesfranjynes.com

Intracommunity VAT number : FR31828596478.

This site is hosted by OVH whose head office is located at 2 rue Kellermann 59100 Roubaix and who can be contacted on the following number : 0820320363.

The director of the publication of this site is Ms. Julie Meunier who also acts as chief editor.

This site is freely accessible to all Internet users. Its object is the online sale of hair prostheses, false fringes, turbans, caps and all kinds of fashion and beauty accessories. It also offers the possibility of taking advantage of discount codes, in particular via newsletters and social networks. Subscription to a contract governed by these general conditions, with the publisher of this site, implies acceptance by the Internet user of these general conditions. The Internet user recognises by the same fact to have taken full knowledge of it. This acceptance will consist in the fact, for the Internet user, of ticking the box corresponding to the following sentence: "I acknowledge having read and accepted the general sales conditions and use of the site. ".

The Internet user recognises the value of proof of the automatic registration systems of the publisher of this site. By accepting these general conditions, Internet users shall enjoy the legal capacity necessary or failing that, they have the authorisation of a guardian or a trustee if they are unable, their legal representative if they are minors, or they hold a mandate if they act on behalf of a legal person.

The acceptance of the general sale conditions does not exonerate the publisher from responsibility towards the purchaser and of its prior obligation of information in the event of lack of conformity compared to the visual presentation of the goods present on this site. (see also article L.121-1 of the Consumer Code).

2. Terms of order subscription and description of the purchasing process

In order to meet the provisions of the law of confidence in the digital economy of 21 June 2004, the ordering process will be described below: To place an order, Internet users can select one or more items and add them to their shopping cart.

When their order is complete, they can access their shopping cart by clicking on the relevant button. When consulting their shopping cart, members will be able to check the number and nature of the items they have chosen and can check their unit price as well as the overall price of the order. They will be able to remove one or more items from their basket.

If they are happy with their order and they wish to validate it, Internet users can click on the validate button, they will then access a form in which they can either enter their login details if they already have one, or register on the site by completing the form presented to them, with their personal information.

As soon as they are connected or after they have filled in the form correctly, customers will be invited to check or modify their delivery and billing details and then will be invited to make their payment by being redirected for this purpose to the secure payment interface. NB The security of the transaction is guaranteed by an encrypted payment system with protection codes.

Once payment has actually been received by the site publisher, the latter agrees to acknowledge receipt to the customer electronically, within a maximum of 24 hours.

The prices indicated on the site are in Euros, all taxes included (for EU countries) and excluding delivery costs. For countries outside the European Union, the prices are displayed excluding taxes (according to the legislation in force in the delivery area, customs charges, duties and taxes may be claimed by them from the recipient of the package).

The items you order on the lesfranjynes.com website are subject to French VAT (20% as of 01/01/2014). These prices can be changed at any time by the publisher, the prices displayed are only valid on the day of the order and have no effect for the future.

The delivery costs will, in any event, be indicated to the customer before any payment.

The products and items sold remain the property of the seller until full payment of their price, in accordance with this clause of retention of ownership.

The availability of products is indicated on the site, in the description of each item.

3. Payment Information

The Internet user can place an order on this site and can pay by bank card, bank transfer or Paypal. Payments by bank card are made through secure transactions provided by the service provider : CIC. In the context of payments by bank card, the publisher of this site has no access to any data relating to the user's means of payment. Payment is made directly by the bank.

Systematic authorisation cards such as Electron or Maestro, e-cards, Indigo and American Express cards are not accepted.

As regards a bank transfer, the delivery times defined in the article below do not start until the date of effective receipt of payment by the seller, the latter being able to provide proof by any means.

Bank transfer : Your order will be prepared only after receipt of the bank transfer. The package can only be sent when the amount is actually credited to our bank account (NB max 4 days). In order to prevent your ordered items from being purchased by other customers in the meantime risking them going out of stock, we commit to reserve your items until receipt of proof of bank transfer. To do this, simply send a copy of the transfer order by email to contact@lesfranjynes.com within 2 days of the date of the order. In this case, we will wait for the amount to be credited (maximum 4 working days) and we will send the package according to the terms chosen.

If these deadlines are not respected, the order will be automatically cancelled and the availability of the products can no longer be guaranteed. NB If a customer chooses a payment by bank transfer and after the established deadline the payment has not been made, Les Franjynes reserves the right to refuse and/or cancel all orders with payment by transfer which this customer may subsequently carry out.

Les Franjynes reserves the right to definitively close the corresponding customer accounts. In this case, the customer in question will not be able to request the unblocking of his or her account.

For any purchase of €150 or over if you are resident in mainland France , you have the option to pay in 3 instalments free of charge with your bank card.
After adding your products to the basket, when choosing the payment method, click on the option corresponding to payment in 3 instalments.
Systematic authorisation cards such as Electron or Maestro, e-cards, Indigo and American Express cards are not accepted.
For payment in 3 instalments, the instalments are debited according to the following rule: The contribution is debited from your bank account upon validation of your order (1/3 of the order), the first monthly payment is debited 1 month after validation of your order (2/3 of the order) and the second monthly payment is debited 2 months after the validation of your order (3/3 of the order).
This offer is reserved for residents of mainland France and holders of a Visa and MasterCard bank card with a validity date greater than the duration of the financing chosen. A customer will not be able to benefit from payment in 3 instalments if he or she already has 1 order paid in 3 instalments.

In all cases of non-payment, the remaining instalments are cancelled and the recovery amount is equal to the total amount remaining due by the Customer plus the costs incurred for the recovery of the debt(s). Les Franjynes reserves the right to file a complaint with the legal authorities and FIANET.

3D Secure system :

Les Franjynes secures your purchases by bank card with the 3D-Secure device. You benefit from enhanced protection which protects you against the fraudulent use of your card.

4. Delivery or provision

Orders are delivered within the European Union and outside the European Union by LA POSTE COLISSIMO, UPS or other international courier within a period of max. 30 working days (legal deadline) from the correct receipt of the price corresponding to the counterpart by the seller. However, Les Franjynes undertakes to pack and deliver your order to the carrier within ** 24/48h **, in addition to this period the delivery times of the post office or Mondial Relay, after receipt of your payment. You will receive your order within 7 working days  after the day of dispatch (D) in mainland France (Your package is delivered within an indicative period between D + 3 and D + 15 internationally –French overseas departments and territories D + 10 to D +30 working days. ) .Please take note of these deadlines and make your arrangements accordingly because we cannot be held responsible for them.

The standard shipping method in mainland France is "Colissimo tracked 48h without signature (posted through the letterbox)" The customer can choose a delivery against signature when confirming his or her order (recommended option).

NB Whatever the place or Country of destination, the delivery confirmation of the Post office excludes any dispute with respect to Les Franjynes. The customer can file a complaint at his or her Post Office.

Delivery in mainland France (excluding Corsica) with Chronopost-Chrono13 - except Saturdays and public holidays - Home delivery the next day before 1p.m., for all orders confirmed before 1p.m. (Friday orders delivered on Monday)

** working days

In the event of delivery to a collection point (business or post office), if the recipient does not collect their package before the end of the provision period, the package is returned to the sender (Les Franjynes). In this case, the return costs will be invoiced to the customer.

Unless explicitly requested by the Customer, Les Franjynes reserves the right to group together in the same package orders from the same Customer or household. Any shipping costs paid for one or more orders cannot be reimbursed under any circumstances.

Any delay in delivery may result in the rescission of the sale at the consumer’s initiative, upon simple written request. If the order is not shipped within 7 days of the announced deadline, you can therefore obtain the cancellation of the sale. To do this, send us a recorded delivery letter with proof of receipt. The consumer will then be reimbursed for the sums incurred when ordering.

This clause is not intended to apply if the delivery delay is due to a case of force majeure, due to the carrier, and beyond the publisher’s control.

In such a case, the customer agrees not to take legal action against the site and its publisher and waives the right to invoke the termination of the sale provided for in this article.

5. Provisions relating to consumer rights

The customer service of this site is accessible from Monday - Friday 9 a.m. - 1 p.m. / 1.30 p.m. - 5 p.m. on the following non-premium telephone number:

04 89 05 09 01, by email to the following address contact@lesfranjynes.com or by post to the following address : Les Franjynes, 20 rue Vernier - 06000 Nice. In both cases, the publisher commits to provide a response within three working days.

At Les Franjynes, consumers have 14 days* from the date of receipt of the package to request an exchange or refund (in this case, we will refund you upon receipt of the return and you can make a new order). In order to exercise this right, it is their responsibility to return (at their expense) the item in its original packaging and with all these labels to the address of the company's headquarters: Les Franjynes, 20 rue Vernier - 06000 Nice , accompanied by a letter requesting the exchange or refund. The refund (excluding shipping costs), will be issued as soon as possible and at the latest within thirty days following the date of withdrawal and in accordance with article L.121-20-1 of the Consumer Code. NB Items returned incomplete, ruined or damaged or purchased during promotional offers (product, or its packaging and original labels of the brand) cannot be returned nor exchanged. Reminder: To exercise your right of withdrawal, you must return the complete order (or the desired item) in its packaging with the instructions, inside a sturdy cardboard box suitable for shipping. To avoid any problem, we advise you to send your package with a tracking system (like Colissimo). Please note that no traces of use must appear on the product you are returning and digital media (DVD, CD, etc.) must not be unsealed.

Items purchased in the "Favourite price" section are on promotion and cannot be returned nor refunded.

*DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing the Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.

For info: Article L. 121-20 indicates : “The consumer has a period of 14 clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception, if applicable, of return costs.”

- Withdrawal form to be downloaded

6. Guarantee of products purchased on this site

At the time of delivery (apparent defects). According to article 1642 of the Civil Code, “The seller is not liable for apparent defects of which the buyer is convinced.”

You must note the defects of the order upon receipt by opening the package in front of the carrier (When the consumer personally takes delivery of the objects transported and when the carrier does not justify having been given the possibility of actually checking their good condition, the period mentioned in Article L. 133-3 of the Commercial Code is extended to 10 days).

In the event of an anomaly, the Commission of Abusive Clauses recommends writing all possible reservations on the delivery note, in the presence of the carrier, or even rejecting the package if you deem it non-compliant. You have a 3-day time limit to inform the Colissimo carrier (article L. 133-3 of the commercial code) of the damage, on number 3631 (or by recorded letter with proof of receipt) and immediately contact our Customer Service by email or on (+33) 04 22 16 47 96 (1.30 p.m. - 5.30 p.m. Mon - Fri).

In the event of an incident, simply refuse delivery by specifying a precise and concise comment. For example : “Parcel refused because item broken during transport”, “parcel re-sellotaped”, “parcel opened”, “parcel wet”, “parcel with holes”, “parcel damaged”, “cardboard crushed”, “cardboard with a knock in it”. If in doubt, write “refusal due to breakage”

In both cases :

1) Take pictures of the damaged packaging (showing the shipping label with your contact details) and the content showing the damage found and send them to our Customer Service.

2) Respect the 3-day time limit following receipt of the package. Compliance with these deadlines allows us to take action against the carrier and could favour your action in legal guarantee of conformity.

WARNING the words “subject to unpacking” have no value. It is also necessary to avoid comments such as "Damaged package in intact packaging" often proposed by the drivers who use it to avoid a refund.

If in doubt, do not hesitate to call us on 04 22 16 47 96 (1.30 pm – 5.30 pm Mon - Fri).

Hidden defects.

In the event of a defect in a product purchased on this site, customers have, in accordance with the provisions of the Civil Code in terms of the legal warranty against hidden defects, a short period of time from the discovery of said defect to request the exchange or reimbursement of the product after expertise by our Quality Department (verification of the defect and, to avoid abuse, of the identification codes of the article) and under the conditions indicated below in paragraph 6.a, in application of Article L211-5 of the Consumer Code, in the event that the goods delivered do not comply with the meaning given to this word by the aforementioned article.

In order to exercise one of these rights, it is their responsibility to return the package, following the following procedure:

1) Contact our Customer Service by email contact@lesfranjynes.com or by phone on 04 89 05 09 01 (9 am - 5 pm Mon - Fri) and inform them of the nature of the defect observed. They will give you the instructions to follow and, depending on the case, will send you a re-shipment label for the return of the item.

2) On receipt of the postal label, stick it on the package which will contain the faulty item in its original packaging, the address of our company will already be indicated on the label (Les Franjynes - 20 rue Vernier - 06000 Nice), accompanied by a letter explaining the defect as well as a copy of the invoice or delivery note.

3) Take the package to the nearest post office and keep the right-hand part which the post office will have stamped/dated.

However, if the warranty is not applicable (e.g. abnormal conditions of use of the product) the costs of returning the product are also the customer’s responsibility.

Any defects (tears, folds, etc ...) present in the original box or manufacturer's package which contain the article, do not constitute a hidden defect or a defect in the delivered article and therefore cannot result in a refund or an exchange under warranty of the product.

Good compliance.

The objects acquired on this site benefit, in addition to the guarantee against hidden defects defined by the civil code as well as the guarantee of good conformity * imposed by article L211-1 to L212-14 of the consumer code which are, if necessary, still applicable and which is defined above, from a conventional guarantee offered by the seller, the duration of which may vary depending on the product, and will be detailed on the sheet of each item.

* The legal guarantee of conformity applies provided that the product has a lack of conformity. The lack of conformity which appears in the 6 months following the sale is presumed to exist upon delivery of the goods and therefore to be the seller’s responsibility.

The lack of conformity which appears beyond 6 months after the purchase and before 2 years is not presumed to exist upon delivery of the goods, this must be proven by the buyer so that the seller is liable (by way of expertise, for example).

6.a Important :

Depending on the case, we may be required to reimburse the product instead of replacing it*

** European Union Court of Justice : The costs cannot be disproportionate. When only one method of resolution (repair or exchange) is possible and this method entails disproportionate costs, the seller may limit his or her intervention in these costs. These costs must be proportional to the value of the goods to be replaced. This limitation may not however constitute a major inconvenience for the consumer which would lead him or her to waive his right to the guarantee. If the seller limits his participation in the case of costs deemed disproportionate, the consumer must have the choice between covering part of these costs and cancelling his or her contract (or a reduction in the purchase price).

* For deliveries in MAINLAND FRANCE and BELGIUM, free exchange under warranty (whatever the reason, fault, breakage ...) is possible for each item valued > € 125 (net purchase price, including taxes with all discounts deducted ), otherwise (item valued less than €125), only the refund of its net value will be made (after return of the defective item).

For other EEC countries, free exchange is possible for each item of value > €125 (net purchase price including taxes with all discounts deducted).

If the return includes several items, only the warranty items whose value is greater than the indicated threshold will be replaced (after observation of the defect by our quality managers).

If a returned item (with a purchase value> €125) is not/no longer available at the time of its receipt in our warehouses and a defect is found by our quality managers, only the refund of its net value will be possible.

We cannot guarantee the same purchase price that you received on your first order if you decide to re-purchase the returned and refunded item

NB The colours of the images of the articles on this site may vary from one screen to another depending on the display setting used by the Internet user. These variations do not constitute a hidden defect or a defect in the item delivered and therefore cannot give rise to a refund or an exchange under warranty of the product.

The few irregularities are the guarantee of an authentic product. These irregularities and imperfections do not constitute a hidden defect or a defect in the item delivered and therefore cannot give rise to a refund or an exchange under warranty of the product.

7. Personal space

The creation of a personal space is an essential prerequisite for any order from an Internet user on this site. To this end, the member will be asked to provide a certain amount of personal information. The member agrees to provide accurate information under penalty of termination of the contract at the publisher’s initiative and deletion of the customer account. Certain information will be deemed essential to enter into the contract and this will be essential to create the personal space and the validation of the contract. The member’s refusal to provide this information will mean the personal space cannot be created nor, incidentally, will the order be validated.

This space allows the customer or member to consult all his or her orders placed on the site.

If the data contained in the personal space section were to disappear as a result of a fortuitous event, a technical failure or a case of force majeure, the publisher of this site will not be held responsible as this information has no probative value but only informative value. The publisher undertakes, however, to keep in a secure manner all contractual elements whose retention is required by law or regulations in force.

The pages relating to personal spaces are freely printable by the holder of the account in question but do not constitute proof, they are only informative in nature intended to ensure efficient management of the customer’s orders.

When creating the personal space, the user is invited to choose a password. This password constitutes the guarantee of the confidentiality of the information contained in its "my account" section and the user is therefore prohibited from transmitting or communicating it to a third party. Otherwise, the site cannot be held responsible for unauthorised access to a user's account.

The publisher reserves the exclusive right to delete the account of any member who has contravened these general conditions (in particular, but not limited to this example, when the member has knowingly provided erroneous information, during his registration and creation of his personal space) or any account which has been inactive for at least one year. This deletion will not be liable to constitute damage for the excluded member who will not be able to claim any compensation for this fact.

This exclusion does not exclude the possibility, for the publisher, to take legal action against the member, when the facts have justified it.

8. Newsletter from the publisher

By ticking the box provided for this purpose or by expressly giving their consent to this end, members accept that the publisher can send them, at a frequency and in a form that he will determine, a newsletter (an informative letter) which may contain information relating to its activity. When the user ticks the box provided for this purpose, he or she agrees to receive commercial offers from the publisher of this site for products and services similar to those ordered.

Subscribed members will have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters (informative letters).

9. Information relating to the French Data Protection Act of 6 January 1978

Internet users have the free right to provide personal information concerning them. The provision of personal information is not essential for browsing the site. On the other hand, registration on this site requires the collection, by the publisher, of a certain amount of personal information concerning Internet users. Internet users who do not wish to provide the information necessary for the use of the services offered by this site as well as, where applicable, necessary for the creation of a personal space, cannot use the services offered by the publisher of this present site nor place an order on this site. Within the context of an order on this site, information relating to the collection of payment data, in particular the bank card number and its use for commercial identification purposes is subject to the collection of the consent of the person concerned, through the various forms on the site.

The data collected is necessary for the proper administration of the services offered on this site as well as for the publisher to comply with its contractual obligations. This data is kept by the publisher in this sole capacity, and the publisher undertakes not to use it in any other context, nor to transmit it to third parties, without the express consent of users or cases stipulated by law.

The contact details of all users registered on this site are safeguarded for a period of one year, a reasonable period necessary for the proper administration of the site and normal use of the data. This data is stored in secure conditions, using current technical means, in compliance with the provisions of the French Data Protection Act of 6 January 1978.

In accordance with the latter, they have the right to object, query, access and rectify the data they have provided. To do this, they just need to make a request to the publisher of this site, by sending it to the following email address : contact@lesfranjynes.com, or by post to the address of the head office of the publisher mentioned at the top of these general conditions.

The personal data collected is subject to computer processing and is exclusively reserved for the site publisher. The data controller is Ms Julie Meunier, whose contact details are given at the top of these general conditions. The personal data collected is not subject to any transfer abroad.

In addition, the publisher reserves the right to collect the public Internet Protocol (IP) address of all Internet users. This IP address will be collected anonymously, it will be kept for the same duration as the personal information and will only be intended to allow proper administration of the services offered on this site. The IP address is a series of numbers separated by full stops which uniquely identifies a computer on the Internet.

The publisher must communicate all personal data relating to an Internet user to the Police (on judicial requisition) or to any person (on order of the judge.)

The IP address of your computer can be reconciled with the actual identity of the subscriber held by the ISP (Internet service providers).

10. Information relating to the collection of "cookies" as well as the IP addresses of Internet users

In order to allow all Internet users optimal navigation on this site as well as a better functioning of the various interfaces and applications, the publisher may proceed to the installation of a cookie on the user's computer station. This cookie is used to store information relating to navigation on the site (date, page, times), as well as any data entered by Internet users during their visit (searches, login, email, password). These cookies are intended to be stored on the Internet user's computer workstation for a variable period of up to 24 hours.

The user has the option of blocking, modifying the retention period, or deleting this cookie via their browser interface (generally: tools or options / privacy or confidentiality). In such a case, navigation on this site will not be optimised. If the systematic deactivation of cookies on the Internet user's browser prevents him or her from using certain services or functions provided by the publisher, this malfunction can in no way constitute damage to the member who cannot claim any compensation therein.

nternet users also have the possibility of deleting cookies previously present on their computer, by going to the menu of their browser provided for this purpose (generally, tools or options / privacy or confidentiality). Such an action has no effect on their navigation on this site but causes users to lose all the benefit provided by the cookie. In this case, they will have to re-enter all the relevant information.

12. Exemption from the publisher's liability in connection with the execution of this contract

If it is impossible to access the site, due to technical problems or of any kind, the Internet user or the customer may not claim any damage and may not claim any compensation.

In the event of delivery of a clearly and visibly damaged package, it is the customer's responsibility to refuse it in order to benefit from the guarantee offered by the carrier. The customer must also inform the seller without delay, so that a new package can be prepared and then shipped upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.

The unavailability, even prolonged and without any limitative period, of one or more products, cannot constitute a prejudice for Internet users and cannot give rise in any way to the award of damages and interest from the site or from its publisher.

The visual representations of the products, published on this site, are guaranteed by the publisher as perfectly faithful to reality, in order to meet its obligation of perfect information. However, in the current state of the art, the rendering of these

representations, in particular in terms of colours or shape, can vary significantly from one computer station to another or differ from reality depending on the quality of the graphic accessories and the screen or depending on the display resolution.

13. Intellectual property rights relating to the material published on this site

All the elements constituting this site belong to the publisher and are as such protected by legislation relating to intellectual property. Internet users therefore recognise that, in the absence of authorisation, any total or partial copy and any distribution or use of one or more of these elements, even modified, will be liable to give rise to legal proceedings against them by the publisher or its beneficiaries.

This protection will apply to all textual and graphic content of the site, but also to its structure, name and graphic charter (see also here)

14. Discount coupons, CLUB actions and gift vouchers

Les Franjynes may distribute coupons (in code or other form) entitling customers to a reduction in the price of a purchase (in percentage or absolute value). The company Les Franjynes undertakes to inform customers about the minimum purchase amount, the products or brands for which the coupon can be used, the expiry date and whether these discounts can be combined with other current promotions. In the event of return of the ordered item or in the event of a request for an order to be cancelled, whatever the reason, any purchase voucher/s used cannot be re-credited to the customer’s account or reimbursed.

Unless otherwise indicated, discount vouchers are always considered for single use (one use per customer/ household/postal address ...). A systematic automated control is implemented to carry out these verifications. In the event of a total return of items, the fraction of the price paid by discount voucher is not refunded. In the event of partial return of items, if the value of the returned item(s) voids the validity of the offer concerned (example: minimum order to benefit from it), the refund will be the value of the returned products minus the value of the discount voucher.

The coupon cannot be refunded if it is not used. Any abnormal or additional use for the purpose of obtaining additional discount coupons for the same promotional offer (for example the creation of a double identity, etc.), any attempt at fraud, deception or suspicion of illegal activities in connection with an order paid by means of one or more cheques/discount vouchers, may result in the cancellation of the User, as well as legal proceedings.

Les Franjynes offers its customers the possibility to purchase gift cards of a value of €45, €70, and €100.

15. Pre-order

On lesfranjynes.com, certain products may be offered as a pre-order depending on their official availability.

This is done by indicating an availability date announced when opening the pre-order sale.

If the Customer's order includes items in pre-order as well as items available immediately, the entire order will be put on hold until the pre-order item(s) is/are available. The order will only be shipped when all the items are available (shipping will be in the same package as the pre-order). The order cannot therefore be subject to partial delivery.

If a Customer wishes to receive one or more items available immediately, he or she must place two separate orders on the Site.

Before validating his or her pre-order, the Customer can take note of the estimated delivery time, the date of which appears on the product sheet and the terms of payment, subject to its actual sale. Les Franjynes reserves the right to modify the announced availability date at any time.

Some items may be limited in quantity when pre-ordering

16. Jurisdiction and applicable law clause

These general conditions are subject to the application of French law.

These general conditions can be modified at any time by the site publisher or its agent. The general conditions applicable to the user are those in force on the day of his/her order or connection to this site. The publisher obviously undertakes to keep all of its former general conditions and to send them to any user who requests them.

Unless there are provisions of public order, any disputes which may arise in the context of carrying out these general conditions may be submitted to the site publisher for an amicable settlement before any legal action. You are expressly reminded that requests for amicable settlement do not suspend the time limits for instituting legal proceedings.

If one of the clauses of these general conditions were to be declared void by a court decision, this nullity cannot void all the other clauses, which would continue to have their effect.

The fact, for the publisher, of not availing itself temporarily or permanently of one or more clauses of these general conditions, shall in no case entail a waiver of the rest of the general conditions.

17. European Commission online dispute resolution platform

In the event of a dispute you can contact the European Commission's online dispute resolution platform to try to obtain an out-of-court settlement at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

18. Gift card

Gift cards purchased on the site are valid for one year from the date of purchase and only on the lesfranjynes.comonline store.

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Professionals - Les Franjynes’ official traders