Delivery & Returns

DELIVERY 

  • Orders are packaged and dispatched within a minimum of 48h. All orders placed before 5pm Monday, Tuesday Wednesday Thursday and Friday are dispatched on the same day. (except weekends and bank holidays ).
  • Your order is dispatched one single time.
  • Whatever dispatch method you choose for your products, you will receive a tracking number and a link which will allow you to track the delivery of your package online.
  • If you have particular requests regarding the delivery of your package, contact us at contact@lesfranjynes.com or by telephone on  04 89 05 09  01 .

IN MAINLAND FRANCE:

  • Colissimo > 8 €
  • Mondial Relay > 5 €
  • Chronopost > 15€

IN EUROPE ZONE 1, 2 & DOM :

*EUROPE ZONE 1,2 & DOM :  French overseas departments : Germany, Belgium, Luxembourg, Netherlands (except frange reverse product), Austria, Denmark, Spain, Finland, Great Britain,Greece, Ireland, Italy, Portugal, Sweden.

  • Colissimo > 10 €
  • Colissimo + 1 kg > 15 €°°

IN EUROPE ZONE 2 & 3 :

*EUROPE ZONE 2 & 3 :   Bulgaria, Cyprus, Croatia,Estonia, Hungary, Latvia, Lithuania, Malta, Poland,Czech Republic, Romania, Slovakia, Slovenia

  • Colissimo > 12 €
  • Colissimo + 1 kg > 18 €

INTERNATIONAL :

  • Colissimo > 25 €
  • Colissimo + 1 kg > 45 €

RETURNS

  • You have 14 days from receipt of the package (the date indicated by the courier as proof) to inform us of your request to return to  contact@lesfranjynes.com
  • Please note, items purchased as promotion (by promo code, or in the "Favourite price") section cannot be returned, nor refunded. 
  • You must pay postage to Les Franjynes 20 rue Vernier 06000 Nice. We recommend you choose a service with tracking (without signature) in the event of loss. Without a tracking number, in the event of loss, we will not be able to validate the return.
  • Once we have received the package, the state of the merchandise will be checked and we will proceed to the refund or exchange within a maximum of 30 days.
  • Attach to your package the original invoice with your instructions mentioned above.
  • WARNING : the returned merchandise must be un-used and in its original packaging. You must ensure that the products arrive intact.